![]() ![]() Stating that our company "steals your money" and that it is "illegal", are patently false and a form of defamation. Instead of providing us an opportunity to process your refund, you left this unwarranted, negative review of our business. ![]() 2Checkout notified you the same day of your request, stating your refund was being processed. As with any credit card charge, refunds typically takes up to two weeks to process. You contacted our shopping cart provider / reseller (2Checkout) for a refund on the same day as the billing (October 31, 2018) at which time we cancelled and refunded your subscription. Since you did not take action on this email, the product was automatically re-billed (per our terms and conditions posted at numerous places on our website). Before we automatically renew your subscription, we send you an email 7 days before the billing date offering you a chance to cancel your subscription. In your case, you did not opt-out of the subscription at any point, which means that the product automatically renews one year later (October 31st, 2018). In the checkout process, you are provided with the option of OPTING-OUT of the subscription, which means you would only have a 1-year subscription to the product. We offer WinThruster on a yearly subscription, which is clearly outlined on numerous parts of our website, including the shopping cart for which you purchased. Sørensen, On November 1st, 2017 you purchased WinThruster from our website. Reply from Solvusoft Corporation Nov 16, 2018ĭear Mr. ![]()
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